FAQ
Why is stainless steel a good choice for jewellery?
Stainless steel is durable, stylish, and resistant to tarnishing. It’s easy to maintain, handles daily wear and water exposure well, and is hypoallergenic, making it ideal for sensitive skin.
How do I care for my jewellery?
Store it in a cool, dry place, clean it with a soft cloth, and avoid harsh chemicals. For more details, refer to our Jewellery Care Guide.
Can I wear my jewellery in water?
Yes, our gold pieces are 18k plated, and our silver pieces are ion-plated stainless steel (unless stated otherwise). Gold and silver-plated jewellery will show wear over time. To maintain the best condition, follow our Jewellery Care Guide.
How long will my order take?
Orders typically arrive within a week, though delivery times may vary due to location, weekends, holidays, or courier delays. Australian orders may experience occasional customs delays.
Can I customise my order?
We currently don’t offer personal customisation.
Do you offer t-shirts, hats, or glasses?
Yes, we offer limited-edition IDOLWILDE branded t-shirts, hats, and glasses. These items are part of exclusive collections and may not be available all year round. Be sure to check our website regularly or subscribe to updates to stay informed about the latest drops and availability. For product sizing and details, visit our Style Essentials page.
Can I return or exchange my jewellery, t-shirt, hat, or glasses?
Returns or exchanges for jewellery, t-shirts, hats, and glasses are not accepted for change of mind. If there’s an issue with your order, contact us within 3 days of delivery. See our return policy for more details.
Can I pick up my order?
Currently, we do not offer in-person pickups. All orders are shipped using GoSweetSpot.
How do I track my order?
Once processed, you'll receive a shipping confirmation with a tracking link. Please allow up to 2 working days for the tracking to activate.
Do you ship internationally?
We currently ship to New Zealand and Australia only.
How do you ensure your packaging is eco-friendly?
We use recycled cardboard, reusable pouches, and eco-friendly courier bags. Please remove labels before recycling soft plastics.
What payment methods do you accept?
We accept payments via debit/credit card, PayPal, and AfterPay. Prices are shown in NZD or AUD.
How can I contact customer service?
Email us at support@idolwilde.co.nz. We respond within 24 hours, Monday to Friday (NZ time).
How can I stay updated on new products and offers?
Follow us on social media and sign up for our newsletter for updates on products, promotions, and more!